Our Story

OUR PURPOSE

Driven by a desire to support those in need during times of crises caused by natural perils and geopolitical complexities, McKenzie Intelligence Services (MIS) harnesses decades of military expertise and commercial experience to solve insurance industry challenges around data, presenting insurers with the answers they need to respond to major global events faster and with greater insight than ever before.

Combining real-time intelligence from a wide range of trusted sources with NATO-trained analysts enables MIS to remove subjectivity and provide clarity to insurers following events, ensuring they can inform and accelerate decision-making in order to keep their promises to affected policyholders seeking shelter, food, and other essential resources.

OUR VALUES

Innovation

We turn client feedback and industry insight into cutting-edge solutions designed to deliver comprehensive functionality and meet insurers' needs.

Trust

We offer rapid and reliable post-event intelligence through a combination of best-in-class data and dedicated support from our expert team.

Collaboration

We embrace working with our clients, partners and peers to ensure we stay informed and continue to solve key industry challenges.

GEO MOVES TO ELECTIVE SERVICE

GEO transitioned to an elective Lloyd's service through the LIMOSS MGS panel and 80% of clients by GWP continued using the service, marking the most successful transfer in Lloyd's history

MIS hosts its first post-event webinar in the days following the historic LA wildfires, sharing 50,000+ building damage assessments made by the team in 72 hours

MIS wins another Modern Claims Award in the Supporting the Industry (26+ Employees) category

MIS partners with the California Insurance Emergency Response Association (CIERA) to deliver enhanced intelligence around events in California

GEO HITS 200 EVENT REPORTS

The MIS team marked 200 global event reports being uploaded to GEO in just 3 years since the platform was launched

MIS featured in the InsurTech 100, as well as winning multiple Modern Claims Awards

MIS grew in numbers to over 30 people for the first time

MIS celebrated 13 years as a business

GEO REACHES 1200 USERS

GEO reached its 1200^th user with more than 70 clients live on the platform.

GEO processed its 150^th event since launch.

Awarded silver in Technology Partner of the Year - Claims and Technology Innovation of the Year - Tech Supplier categories at Insurance Times Tech & Innovation Awards.

LAUNCH OF 'INSIGHTS' FEATURE ON GEO

Launched ‘Insights’ allowing MIS intelligence to be applied immediately to in-force portfolios.

Delivered a global first hail exposure product.

Supported the London Market in it’s response to the Ukraine conflict.

Awarded Technology Partner of the Year at the Insurance Choice Awards.

Signed first major contracts outside the London Market in both the USA and Europe.

LAUNCH OF GEO INTO THE LONDON MARKET

Launch of the Global Events Observer (GEO) into the London Market.

Integrated new drone, SAR, satellite and aerial imaging capabilities onto the GEO platform.

Responded at scale to Hurricane Ida.

EUROPEAN SPACE AGENCY CO-FUNDING

Awarded European Space Agency co-funding to develop the next generation of our technology, GEO, supercharging automation and machine learning capabilities.

Rebranding and relaunch of MIS Intel following extensive consultation with users. Capacity upgraded to deliver ultra high resolution drone and aerial imagery as well as advanced financial exposure analysis at portfolio level.

USER BASE OF MIS INTEL TRIPLES

Developed machine learning capability analysing crop and vegetation health as well as post event property damage.

Worked in Lloyd’s Lab to deliver a demo of the power of remote intelligence in claims automation for the Future at Lloyd’s Next Generation Claims workstream.

Listed as one of world’s top 100 Insurtechs by Intelligent Insurer.

BRITISH CLAIMS AWARD WINNER

Winner of the 2018 British Claims Award for Outstanding Achievement of the Year.

Successfully deposed on behalf of global insurers in US courts on complex claims investigative projects.

LLOYD’S MARKET CATASTROPHE INTELLIGENCE PLATFORM

Won prestigious contract to build the Lloyd’s market catastrophe intelligence platform serving all 55 Managing Agencies.

Enabled multi $ million wildfire claim to be paid with no loss adjuster intervention.

FIRST SUCCESSFUL PROOF OF CONCEPT

First successful proof of concept using imagery and analysis to deliver insight following Hurricane Matthew and Canadian Wildfires. Consulting practice expands, with projects delivered including complex insurance disputes, wildlife conservation and crop health monitoring.